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LEGAL WARNING Tenaya Sports S.L. La Riera, 14, 2-2 08301 - Mataró - Barcelona - ESPAÑA C.I.F B-73577843 Commercial Registry of BARCELONA T 2606, F 16, S 8, H MU 67473, I / A 1. PRIVACY POLICY Security and data confidentiality All information provided by TENAYA users will be used only to process purchase orders, and to facilitate navigation and purchase of TENAYA products. Cookies are small data files that are stored in the user's terminal that visit our website and that contain certain information related to the visit. This website uses cookies only for the purpose of facilitating user navigation and in no case is it possible to associate said cookies with specific personal data or to identify the user through them. The user nevertheless has the possibility, existing in most web browsers, to deactivate cookies. TENAYA guarantees that the data provided by customers will not be shared with third parties or companies. The data provided will be collected in the TENAYA server through SSL protocol and its transmission will be done in an encrypted way, guaranteeing the confidentiality of the same. The server automatically recognizes: the IP address, date and time of entry and exit of the web page, as well as the files you have downloaded. The personal data received will be treated in accordance with Organic Law 15/99 of December 13, Protection of Personal Data and other concordant regulations in force in Spain. Users of this website may at any time access, rectify and cancel the data included in the registration form, in writing, by e-mail or by mail to the address: tenaya@tenaya.net GENERAL CONTRACTING CONDITIONS The following is the contractual document that will govern the contracting of products and services through the website www.tenaya.net, property of TENAYA Sports S.Len onwards the provider). The acceptance of this document implies that the user: You've read, you understand and you're agree with this text. That is a person with sufficient capacity to contract. That assumes all the obligations set forth herein. The present conditions will have an indefinite period of validity and will be applicable to all the hirings made through the website www.tenaya.net of the provider. The provider reserves the right to unilaterally modify these Conditions, without affecting the goods or promotions that were acquired prior to the modification. Identity of the parties On the one hand, the provider of the goods or services contracted by the user is TENAYA, with registered office at C / Riera 14, Mataró, Spain and with CIF B-73577843 (hereinafter TENAYA) and on the other hand, the user, registered at the website through a username and password, over which you have full responsibility for use and custody, being responsible for the veracity of the personal data provided to the provider, as well as the data entered in credit cards or other means of payment used during the hiring process. Purpose of the Contract The purpose of this contract is to regulate the contractual relationship of purchase and sale between the provider and the user at the time when the latter accepts the corresponding box during the online contracting process. The contractual relationship of purchase involves the delivery, in exchange for a specific price and publicly exposed through the website, of a specific product or service. Recruitment procedure The products that appear for sale on this website are offered for sale worldwide. The hiring procedure may be carried out in Spanish or English. In case it could be carried out in another language it will be indicated before starting the contracting procedure. The user to be able to access the services offered by the provider, must register through the website through the creation of a user account. To do this, the user must provide free and voluntary personal data that will be required. The user will select a username and password, committing to make diligent use of them, and not make them available to third parties, as well as to notify the provider of the loss or theft of them or possible access by an unauthorized third party. , so that it proceeds to the immediate blockade. The user will not be able to choose as user name words that have the purpose of confusing others by identifying the latter as an integral member of the provider, as well as expressions that are abusive, injurious and in general, contrary to the law or to the demands of morality and good manners. Once the user's account has been created, it is informed that in accordance with the requirements of art. 27 of Law 34/2002 on Services of the Information Society and Electronic Commerce, the contracting procedure will follow the following steps: Order summary. The breakdown of the products and services requested will be shown, the quantity of each product can be modified or one of them deleted. The unit and total amounts as well as the tax breakdown will be indicated. Login or User registration. Registration is necessary if you have not previously registered, a confirmation of the registration will be sent to the email address indicated in the record. Delivery and billing address, the delivery and billing addresses associated with the registered user are indicated, a new address can be modified or added if desired. Acceptance of the general conditions of sale. Way to pay. A form of payment will be selected from among those available. In the case of secure electronic payment methods, such as payment by credit card, you can be directed to a secure site or external payment gateway to proceed with the payment in a secure manner. Order confirmation. With the confirmation of the order an email will be sent with all the details of the order to the email address of the user. In any case, the hiring platform of the provider will inform the user, once the hiring procedure is finished, via e-mail regarding all the characteristics, price, payment method, shipping and billing addresses and date of hiring. Price, taxes and forms of payment The prices indicated in all TENAYA products are shown in different currencies and include taxes. If there are additional shipping costs or forms of payment, they will be added to the purchase summary before making the payment. The prices applicable to each product will be those published on the website, and applied automatically by the contracting process in the last phase of the same. The client assumes that in any case the economic valuation of some of the products may vary in real time. In any case this will always be previously communicated to the users. Any payment made to the provider will entail the issuance of an invoice in the name of the registered user. This invoice may be downloaded by the user through the section "History and details of my orders" in the section "My account" which the user can access once validated in the system. TENAYA accepts payments by credit or debit card (Visa, Visa Electron and MasterCard). For payment with Visa and MasterCard, when making the payment through the secure payment gateway, the system will automatically verify that the credit card is activated for Secure Electronic Commerce. Then connect with the issuing bank of the same, which will request authorization of the operation by a personal authentication code. The operation will only be carried out if the bank issuing the credit card confirms the authentication code. Otherwise, the transaction will be rejected. The delivery of orders will be made at the delivery address freely designated by the user. In this way, the provider assumes no responsibility for when the delivery of the product does not occur as a result of the data provided by the user are false, inaccurate or incomplete or when the delivery can not be made for reasons beyond the company's shipments assigned for this purpose, as is the absence of the recipient. Without prejudice to the foregoing, the lender must take the measures required of a diligent merchant so that the delivery can be made within the agreed time, and if not, as soon as possible, to the satisfaction of the sender as well as the recipient, so it can not impute any responsibility against the provider. Shipments of orders placed in the online store will be made through courier companies. The order made by the user will be delivered within 24 hours. at 168h. working from the confirmation of the order. The shipping costs will appear with due separation in the final price of the sale in all orders. Once the order leaves the warehouses, an email will be sent to the client notifying him that his order has been sent, together with the information provided by the courier company to track it. The client must notify TENAYA of the cases of lack of reception of orders over 8 business days, through the e-mail account tenaya@tenaya.net. For any other information about the order, the user will have the customer service phone of the provider that is 937906948 or via email to the email address specified above. In any case, the user must indicate in the subject of the message or the telemarketer, the order number assigned to him and indicated in the email confirming the purchase. When the user receives your order you must check that everything is in accordance with the request. If there is any discrepancy or incident with the order, you must contact TENAYA in the contact email, leaving your personal information, order number and reflecting the matter. Within a maximum period of 5 working days, the provider will contact the user to solve the problem. Changes and returns. Right of withdrawal. If after receiving the purchase the user will not be satisfied, TENAYA allows the return within a period of fourteen (14) days, counting from the date of receipt provided the product has not been opened or damaged. Thus, TENAYA can not accept changes or returns of damaged or used products or without their original packaging. The change of a product by a different one will not be accepted. In the event that the user would like to exchange a product for another, he must proceed to return it for reimbursement and make a new purchase. All orders that are subject to return must include the return form of our website, which must be filled in and sent online, in the case that the return is accepted, it must be printed and attached with the corresponding return of the commodity. The exchange or refund may be made by ordinary mail (it is advisable to send by certified mail or with acknowledgment of receipt) to the address that TENAYA provides for this purpose in the return process. All returns must be made in its original packaging and with the return form duly completed. Once the product (s) have been received, TENAYA will verify that they are in good condition and will proceed to request the corresponding Credit Entity to retract the charge on the credit card used, if the refund has been requested for reimbursement. The shipping costs of the products, which you wish to change or return, by mail or courier, will be paid by the user and under no circumstances will TENAYA accept returns sent to freight collect. In the event that TENAYA had mistakenly sent a different product to the one requested, the lender, once the error has been verified, will resolve the incident with the shipment of the appropriate product, paying the proportional part of the shipping costs (round trip) corresponding to the wrong garment, upon request to the user of the voucher of the return shipping costs. In the case of changes and / or returns of the orders and for the purposes of correctly processing the change or return of the desired products, the user must print the return form that you will find on the TENAYA website. Once the form is printed, the client must attach it to his return. Likewise, the user will indicate, in the case of orders paid by bank transfer, to TENAYA an account number so that the corresponding amount can be paid in case of return of the purchased products. The account number provided must belong to a bank in the billing country of the order. Claims No liability for damages (including those caused during transportation) will be accepted or accepted unless the user notifies via email or telephone to the provider within 7 calendar days of the date of receipt of the products. No claims will be accepted nor will there be liability for products that differ in quantity or specifications of the given to the user unless it notifies via email before 7 days after the date of receipt of the same. In the case of manufacturers that offer direct support and warranty services, the user accepts the obligation to contact them in case of any claim.  Responsibility regime TENAYA will only be liable for damages that the user may suffer as a result of the use of the online store when said damages are attributable to a malicious act of this company. The user acknowledges and accepts that the use of the online store, as well as the acquisition of the products offered therein, is carried out at his own risk and his entire responsibility. TENAYA is not liable for damages that may arise from, but not limited to (I) Inferences, omissions, interruptions, computer viruses, breakdowns and / or disconnections in the operation of this electronic system or devices and computer equipment of users, motivated by causes beyond TENAYA, that prevent or delay the provision of services or navigation through the System; (II) Delays or blockages in use caused by deficiencies or overloads of the Internet or in other electronic systems; (III) That may be caused by third parties through illegitimate interference beyond the control of the store and that are not attributable to TENAYA; (IV) Divergences of the information, documentation and / or other content of the store that may exist between the electronic version and the printed version; (V) The impossibility of giving the Service or allowing access for reasons not attributable to TENAYA, due to the user, to third parties, or in cases of force majeure. TENAYA does not control, in general, the use that users make of the store. In particular, it does not guarantee under any circumstances that users use the Service in accordance with the law, these General Conditions, morality and generally accepted good customs and public order, nor that they do so in a diligent and prudent manner. Applicable guarantees All products offered through the website are completely original, unless otherwise indicated in its description. The color of the products that appear on the screen may be subject to variations depending on the quality of the user's monitor. In this sense, TENAYA can not guarantee that the colors that appear on the user's monitor will faithfully adjust to reality. Intellectual and industrial property All the contents of the website, unless otherwise indicated, are the exclusive property of the owner of the website or third parties and, without limitation, graphic design, source code, logos, texts, graphics, illustrations, photographs, and other elements that appear on the web. Likewise, all trade names, trademarks or distinctive signs of any kind contained on the website are protected by law. The owner of the website does not grant any type of license or authorization of personal use to the user on their intellectual and industrial property rights or on any other right related to its website and the services offered on it. Therefore, the user acknowledges that the reproduction, distribution, marketing, transformation, and in general, any other form of exploitation, by any procedure, of all or part of the contents of this website constitutes an infringement of intellectual property rights and / or industrial owner of the web or the owner thereof. Use of the website The user undertakes not to make any improper use of this website as the intentional introduction of viruses, Trojans, worms or any osoftware programs harmful and harmful to the TENAYA system, as well as attempts of unauthorized access to the server, equipment, devices and databases of TENAYA. Failure to comply with this stipulation may entail the commission of criminal offenses typified by the law in force in the matter. Applicable law and jurisdiction The activity carried out through the TENAYA website is subject to the current Spanish legislation, being applicable, among others, the Organic Law 15/1999 of December 13, on the Protection of Personal Data; Law 34/2002 of July 11, Services of the Information Society and Electronic Commerce, Civil Code; and Royal Legislative Decree 1/2007 of November 16, approving the revised text of the General Law for Consumers and Users and other complementary laws. The provider and the user, agree to submit any dispute that may arise from the provision of the products or services subject to these Conditions, to the Courts and Tribunals of Mataró. In the event that the user has his domicile outside of Spain, the provider and the user, expressly waive any other forum, submitting themselves to the Courts and Tribunals of the city of Mataró (Spain).

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